SHIPPING INFORMATION
Thank you for choosing Phorbix LLC! We are committed to providing our customers with safe, convenient, and efficient product delivery services.
Currently, Phorbix LLC only supports deliveries within the United States. We do not offer shipping to countries or regions outside of the U.S.
- Shipping Destinations
We currently only provide shipping services within the United States, including all states in the contiguous U.S.
We do not currently ship to:
Countries or regions outside of the United States.
Certain U.S. territories or special regions where we do not offer delivery services.
If you are unsure whether your address is within our delivery area, please contact our customer service team before placing your order.
- Shipping Carriers
We select appropriate third-party logistics carriers based on the order destination, package dimensions, and available shipping services.
Carriers we may use include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier will be determined based on the requirements of your order.
- Order Processing Time
Order processing typically takes 1–3 business days.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Once your payment is successfully processed, we will begin preparing your order for shipment.
You will receive tracking information once your order has been dispatched.
- Estimated Delivery Time
Once an order has been shipped, the estimated delivery times are as follows:
Shipping Method
Estimated Transit Time
USPS
3–7 business days
UPS
2–7 business days
FedEx
2–7 business days
These are estimated transit times, not guaranteed delivery dates.
Actual delivery times may be affected by weather conditions, peak shipping periods, carrier operations, the delivery address, and other uncontrollable factors.
- Shipping Fees
Shipping fees will be calculated and displayed at checkout, based on the items in your order, the delivery address, and the selected shipping method.
- Order Tracking
Once your order has been shipped, we will send you a shipping notification via email, which will include tracking information (where applicable). Please note that it may take some time for shipping information to update. If there is no change in the tracking status, please check again later.
- Shipping Delays
While we strive to ensure that orders are delivered in a timely manner, the following situations may cause shipping delays:
Severe weather or natural disasters.
Holidays and peak shipping periods.
Delays in transit or sorting by the carrier.
Incomplete or inaccurate shipping addresses.
Other circumstances beyond our reasonable control.
In the event of such delays, we will do our best to assist you in checking the status of your order.
- Shipping Address
When placing an order, please ensure that you provide an accurate and complete shipping address, along with your contact information.
If you need to change your shipping address, please contact us as soon as possible. Once an order has entered the fulfillment or shipping process, we may not be able to guarantee that the address can be updated.
If delivery issues arise due to an incorrect or incomplete address provided by the customer, you may need to coordinate directly with the carrier or our customer service team to resolve the matter.
- Lost or Damaged Packages
If your package is lost, visibly damaged, or encounters other delivery issues during transit, please contact us promptly.
To help us investigate and resolve the issue more efficiently, please provide your order number, tracking number, and any relevant photographs.
- Contact Us
If you have any questions regarding our shipping policy, order fulfillment, or the status of your shipment, please reach out to us via the following channels:
Company Name: Phorbix LLC
Company Address:
7712 Sue Ellen Dr, Port Richey, FL 34668
Customer Service Email:
mamie@phorbix.store
cs@phorbix.store
Phone: (727) 629-2926
We are committed to continuously improving the shopping experience for you and your pets.