PRIVACY POLICY
Phorbix LLC (hereinafter referred to as “we,” “us,” or “Phorbix”) values your privacy and is committed to protecting the personal information you provide when visiting and using our website and shopping services.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information, as well as the rights you have regarding your personal information.
- Information We Collect
When you visit our website, browse products, place an order, or contact us, we may collect the following information:
Personally Identifiable Information: Name, email address, and phone number.
Shipping Information: Delivery address, billing address, and other necessary shipping details.
Order Information: Items purchased, order numbers, transaction records, and order status.
Device and Browsing Information: IP address, browser type, device information, access logs, and website usage data.
Customer Service Information: Inquiries and feedback you provide to us via email or other channels.
We collect information only to the extent necessary for providing shopping services, processing orders, delivering customer support, and operating our website.
- How We Use Your Information
The personal information we collect is primarily used for:
Processing and fulfilling your orders.
Arranging product delivery and logistics services.
Sending order confirmations, shipping notifications, and relevant service-related information.
Responding to customer inquiries and providing after-sales support.
Improving website functionality, product experience, and customer service.
Preventing fraud, unauthorized transactions, and other security risks.
Complying with applicable laws, regulations, and regulatory requirements.
- Payment Security & PCI-DSS Compliance
We place a high priority on the security of our customers’ payment information.
All transactions are processed through secure, third-party payment gateways that are compliant with the PCI-DSS (Payment Card Industry Data Security Standard).
We do not store full credit card numbers or CVV security codes on our own servers. Payment information is handled and protected by the respective third-party payment service providers in accordance with their own security standards.
We implement reasonable security measures to help protect your transaction information and prevent unauthorized access, use, or disclosure.
4. Sharing Your Information
To provide essential shopping and delivery services, we may share your personal information with trusted third-party service providers to the extent necessary, including:
Payment Service Providers: For processing payments, verifying transactions, and preventing fraud.
Logistics and Delivery Providers: For handling order fulfillment, shipping, and product delivery.
Website and Technical Service Providers: For website operations, maintenance, and security.
Legal and Regulatory Authorities: To provide information when required by law or deemed legally necessary.
We only share information that is strictly necessary for the provision of the relevant services.
We will never sell your personal information.
- Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, and comply with legal obligations.
Specifically:
Order and Transaction Records: Retained for the period required by applicable tax, accounting, and legal regulations.
Customer Contact Information: Retained for as long as necessary to provide customer service, handle after-sales issues, and maintain customer relationships.
Website and Device Data: Retained for a reasonable period based on the needs of website operations, security maintenance, and analytics.
Payment Information: We do not store full credit card numbers or CVV security codes on our own servers.
When personal information is no longer required for legal or business purposes, we will take reasonable steps to delete, destroy, or anonymize it, unless otherwise required by law.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember user preferences, and support shopping functionalities.
You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the proper functioning of some features on our website.
- Data Security
We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.
While we strive to maintain the security of your information, no method of transmission over the internet or electronic storage is entirely secure; therefore, we cannot guarantee that there are no security risks involved in the transmission or storage of your information.
8. Your Privacy Rights
Depending on the privacy laws applicable in your state, you may have the following rights:
Right to Access: The right to request information about the personal data we collect and process.
Right to Correction: The right to request the correction of inaccurate or incomplete personal data.
Right to Deletion: The right to request the deletion of your personal data, subject to legal requirements.
Right to Data Portability: The right to request a copy of the personal data you have provided, to the extent permitted by applicable law.
Right to Opt-Out: The right to opt out of certain personal data processing activities, as provided for by applicable law.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will process your request within the timeframe required by applicable law.
- Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13.
If we discover that we have collected personal data from a child without appropriate authorization, we will take reasonable steps to address the situation and delete such information in accordance with applicable law.
- Third-Party Links
Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies and data processing practices.
We do not control or manage the privacy practices or content of these third-party websites. We recommend that you review their respective privacy policies before using their services.
- Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our business, our services, or applicable laws and regulations.
Any updates will be posted on this page, along with the effective date of the changes. We encourage you to check this page periodically to stay informed about our latest privacy practices.
- Contact Us
If you have any questions regarding this privacy policy, how we process personal data, or your privacy rights, please feel free to contact us.
We value your privacy and are committed to making reasonable efforts to protect your personal data.