FREQUENTLY ASKED QUESTIONS
We have compiled a list of frequently asked questions to help you better understand our products, orders, and services. If you cannot find the answer you are looking for, please feel free to contact us.
- What kind of store is Phorbix LLC?
Phorbix LLC is an online retail store specializing in pet supplies. We are dedicated to providing practical, high-quality products for pets and their owners, helping to make life more comfortable and enjoyable for pets.
- What products do you sell?
We primarily sell a wide range of pet supplies, including daily care items, feeding supplies, toys, travel accessories, and other essentials for pet living.
Please refer to the product detail pages on our website for specific information, specifications, and pricing.
- Which regions do you ship to?
Currently, we only ship within the United States. We do not offer shipping to countries or regions outside of the U.S.
Please check the available shipping addresses at the checkout page to confirm whether your location is covered.
- How long does it take to process an order?
Typically, it takes 1–3 business days to process an order.
Order processing time does not include Saturdays, Sundays, or U.S. federal holidays. During promotional events or periods of high order volume, processing times may be extended.
- Which shipping carriers do you use?
Depending on the order, we may use the following third-party logistics providers:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier used will be determined at the time of shipment.
- How long does delivery take?
Once an order has been shipped, the estimated transit times are as follows:
USPS: 3–7 business days.
UPS: 2–7 business days.
FedEx: 2–7 business days.
These are estimated transit times; actual delivery may be affected by weather, holidays, or logistics operations.
- How can I track my order?
Once your order has shipped, we will send you a tracking number via email (where applicable).
You can use this tracking number on the respective carrier’s official website to check the status of your delivery.
If you have not received a shipping notification, please check your email’s spam/junk folder or contact our customer service team.
8. How can I modify or cancel an order?
If you need to modify or cancel an order, please contact us as soon as possible and provide your order number.
If your order has not yet entered the shipping process, we will do our best to assist you. Once an order has been dispatched, it may no longer be possible to modify or cancel it; in such cases, you may submit a request in accordance with our Refund and Returns Policy.
- Does Phorbix offer subscriptions or automatic renewals?
No.
All Phorbix products are available exclusively via a one-time purchase model.
We do not offer subscriptions, automatic renewals, recurring payments, or scheduled delivery services.
Each order is an independent transaction; completing a purchase will not result in any subsequent automatic charges.
- Which payment methods are accepted?
You can view the currently accepted payment methods on the checkout page of our website.
All transactions are processed through secure third-party payment service providers.
We do not store full credit card numbers or CVV security codes on our own servers.
- Are returns and refunds supported?
Yes.
We offer a 30-day return and refund policy.
You may submit a request within 30 calendar days from the date you receive your items, in accordance with our refund policy.
For details regarding return eligibility and the refund process, please refer to the “Refund and Returns Policy” page on our website.
- How long does it take to receive a refund?
Once a refund request is approved, we typically initiate the refund process within 5–10 business days.
The actual time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider.
- What should I do if I receive a damaged or incorrect item?
If the item you receive is damaged, defective, or does not match your order, please contact us promptly.
We recommend providing your order number, photos of the item, and a description of the issue so that we can verify the situation and assist you accordingly.
- How can I contact Phorbix customer support?
If you have any questions regarding your order, our products, or after-sales support, please feel free to contact us.
We are committed to providing you with prompt and friendly customer service.