REFUND & POLICY
We value the shopping experience of every customer. If you are not satisfied with your purchase, we offer a 30-day return and refund policy to ensure you can shop with greater peace of mind.
- 30-Day Return & Refund Window
You have 30 business days from the date you receive your item(s) to submit a return or refund request.
Requests made after this 30-day period may not be accepted, unless otherwise required by applicable law or explicitly approved by us.
- Return Eligibility
To be eligible for a return, items generally must meet the following criteria:
The item is unused.
The item remains in its original condition, undamaged and unaltered.
The item is returned with its original packaging and all associated accessories, whenever possible.
You can provide an order number or valid proof of purchase.
If an item is defective, incorrect, or damaged during transit, please contact us promptly. Such cases will be handled based on the specific circumstances and applicable law; a consumer’s statutory rights will not be denied simply because the item has been opened or used.
- How to Request a Refund
If you wish to request a return or refund, please follow these steps:
Contact us via our customer service email.
Provide your order number and the email address used for the purchase.
Explain the reason for your return or refund request.
If the item is damaged or incorrect, please provide relevant photographs.
Wait for our customer service team to confirm your request and provide further instructions.
Please do not return any items without prior confirmation, as this may cause delays in processing your request.
- Refund Processing
Once your return is approved, we will process your refund based on the specific circumstances.
Refunds are typically issued via the original payment method.
The refund amount will be based on the value of the items that qualify for a refund.
Following approval, we will generally initiate the refund process within 5–10 business days.
The actual time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment service provider. If you have initiated a refund but the funds have not yet arrived, please first contact your bank or payment provider. If you still have questions, please reach out to us.
- Return Shipping Costs
If a return is requested due to personal reasons on the customer’s part, the return shipping costs are generally the responsibility of the customer.
If the return is due to product quality issues, an incorrect item being sent, or other circumstances for which we are deemed responsible, we will—depending on the specific situation—cover reasonable return shipping costs or provide an appropriate solution.
- Damaged, Incorrect, or Defective Items
If the items you receive are damaged, defective, or do not match your order, please contact us as soon as possible.
Please provide:
Your order number.
Photographs of the item(s).
A brief description of the issue.
We will verify the details and, based on the circumstances and applicable law, provide a refund, a replacement, or another reasonable solution.
- Non-Returnable Items
To the extent permitted by applicable law, the following items may not be eligible for standard returns:
Items that show clear signs of use or have been damaged due to improper handling by the customer.
Items damaged due to reasons attributable to the customer.
Items explicitly marked as non-returnable (except where otherwise required by law).
Any restrictions on returns do not affect the statutory rights consumers are entitled to under applicable law.
- Order Cancellations
If you wish to cancel an order, please contact us via email as soon as possible.
If the order has not yet entered the shipping process, we will make reasonable efforts to assist with the cancellation and process a refund.
If the order has already been dispatched, you may need to follow the return process outlined in this policy.
- Exceptions
We may handle special refund requests on a case-by-case basis.
For refund requests arising from force majeure, logistics issues, product quality concerns, or other exceptional circumstances, we will address the matter reasonably, in accordance with the specific situation and applicable law.
10. Contact Us
If you have any questions regarding refunds, returns, or order cancellations, please contact us:
Company Name: Phorbix LLC
Company Address: 7712 Sue Ellen Dr, Port Richey, FL 34668
Customer Service Email:
mamie@phorbix.store
cs@phorbix.store
Phone Number:
(727) 629-2926
Our customer service team will do their best to assist you.