TERMS OF SERVICE
This website is operated by Phorbix LLC (hereinafter referred to as “we” or “Phorbix”). By accessing, browsing, or using this website, or by purchasing products through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
If you do not agree to any part of these terms, please discontinue your use of this website.
- Website Terms of Use
You agree to use this website solely for lawful purposes and in compliance with all applicable U.S. federal, state, and local laws and regulations.
You may not:
Use this website to engage in any fraudulent, illegal, or unauthorized activities.
Interfere with the proper operation of the website or attempt to compromise its security.
Reproduce, distribute, or misuse website content without authorization.
Submit fraudulent orders, provide false personal information, or supply misleading information.
Take any action that harms the legal rights or interests of Phorbix or other customers.
In the event of a violation of these terms, we reserve the right—to the fullest extent permitted by law—to restrict or terminate the user’s access to the website.
- Product Sales & Purchases
Phorbix sells pet supplies and related products through its official website.
All products are offered exclusively via a “one-time purchase” model.
We do not provide the following:
Product subscriptions.
Automatic renewals.
Recurring payment plans.
Recurring product deliveries.
Each order constitutes an independent, standalone transaction. Customers pay only for the specific items purchased in that transaction; completing a purchase will not automatically trigger subsequent orders or recurring charges.
Product images, descriptions, specifications, and prices are displayed on the respective product pages. While we make reasonable efforts to ensure the accuracy of this information, actual products may vary slightly due to differences in display devices or production batches.
- Orders & Cancellations
Once you submit an order, we will review and process it based on the information provided.
The submission of an order does not constitute our final acceptance of that order. We reserve the right to decline, limit, or cancel orders under reasonable circumstances, such as:
Insufficient product inventory. There is an obvious error in the product price or information.
Payment could not be successfully processed.
Suspected fraud or an unauthorized transaction is detected.
Other legitimate and reasonable business grounds.
If an order is canceled for any of the above reasons and payment has already been collected, we will process a refund in accordance with applicable laws and our refund policy.
If you wish to modify or cancel an order, please contact us as soon as possible. Once an order has entered the shipping process, it may no longer be possible to modify or cancel it.
- Pricing & Payment Terms
The price of a product on the website is determined by the actual price displayed at the checkout page.
Payment terms are as follows:
Customers must complete payment at the time of order submission.
All orders are denominated in US Dollars (USD) unless otherwise explicitly stated on the website.
Applicable sales taxes and other related charges will be calculated and displayed at checkout in accordance with relevant laws.
Shipping costs will be clearly displayed on the checkout page.
Orders will only enter the standard processing workflow once payment has been successfully completed and passed necessary transaction verification.
We process payments through third-party payment service providers. All transactions are handled in compliance with the security requirements of the respective payment service providers.
Phorbix LLC does not store full credit card numbers or CVV security codes on its own servers.
In the event of a payment failure, rejection, or any transaction irregularities, we may suspend order processing until the issue is resolved.
- Shipping & Delivery
Phorbix currently only supports shipping within the United States; we do not provide shipping services to countries or regions outside the United States.
Order processing and transit times are as stated on the “SHIPPING INFORMATION” page of our website.
While we make reasonable efforts to ensure orders are dispatched in a timely manner, actual delivery times may be affected by weather, carrier operations, holidays, or other factors beyond our control.
For detailed information regarding shipping coverage, carriers, shipping costs, and shipment tracking, please refer to our shipping policy page.
- Returns & Refunds
We want our customers to be satisfied with their purchases.
For information regarding return eligibility, refund conditions, the refund process, and relevant timelines, please refer to the “REFUND POLICY” page on our website. All return and refund requests are processed in accordance with applicable laws and the refund policy published on this website.
Nothing in these terms shall be construed as excluding any non-waivable rights that consumers are entitled to under the law.
- Intellectual Property & Copyright
All original content on this website, including but not limited to:
Website text and product descriptions.
Website design, page layout, and graphical elements.
Trademarks, brand logos, and brand names.
Product images, promotional imagery, and original visual content.
Website code and other original digital content.
is the property of Phorbix LLC or its respective legal rights holders and is protected by applicable U.S. and international intellectual property laws.
Without prior written permission from Phorbix LLC or the relevant rights holder, no individual or organization may copy, modify, reproduce, distribute, sell, or otherwise use such protected content for commercial purposes.
The name “Phorbix LLC,” its trademarks, and related logos may not be used without authorization.
If you believe that any content on this website infringes upon your intellectual property rights, please contact us via our customer service email, providing proof of your rights and a description of the allegedly infringing content.
- Product Use & Disclaimer
We are committed to providing practical, high-quality pet products.
Customers should use products correctly, in accordance with product instructions, usage guidelines, and applicable safety requirements.
For products concerning the health, safety, or care of pets, please follow the provided usage instructions and consult a professional veterinarian when necessary.
Except where explicitly required by law, we shall not be held liable—beyond the extent permitted by law—for any damages resulting from improper use, unauthorized modifications, failure to follow instructions, or other forms of abnormal use.
- Limitation of Liability
To the maximum extent permitted by applicable law, Phorbix LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:
Temporary inaccessibility of the website or technical malfunctions.
Service interruptions from third-party logistics or payment service providers.
Delivery delays caused by factors beyond our control.
The provision of incorrect or incomplete information by the customer. The product was not used by the customer in accordance with the provided product instructions.
Losses resulting from unauthorized access to or use of a customer’s account, except as otherwise provided by law.
To the extent permitted by applicable law, our liability for any claims arising from a specific order shall not exceed the amount actually paid for the relevant items in that order.
Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including consumer rights that cannot be waived by law, liability arising from intentional misconduct, or other liabilities that cannot be disclaimed by law.
- Dispute Resolution
If you have any dispute regarding our products, orders, payments, delivery, or services, we recommend that you first contact us through our customer service channels.
We will make reasonable efforts to resolve such issues through friendly consultation.
If the parties are unable to reach an agreement through consultation, the dispute may be addressed through a court of competent jurisdiction or other legally available dispute resolution mechanisms, in accordance with applicable law.
To the extent permitted by law, any disputes related to these terms shall be submitted to the courts of the State of Florida with appropriate jurisdiction, or to a United States federal court located in Florida with appropriate jurisdiction.
Nothing in these terms limits a consumer’s right—under applicable law—to file complaints with relevant government agencies, seek consumer protection remedies, or initiate legal proceedings.
- Governing Law
These Terms of Service are governed by the laws of the State of Florida, USA, and, where applicable, by United States federal law.
To the extent permitted by law, the laws of the State of Florida shall apply to the interpretation and enforcement of these terms, as well as to the resolution of any related disputes.
If any provision of these terms conflicts with applicable mandatory laws or regulations, the applicable laws or regulations shall prevail.
- Changes to These Terms
Phorbix LLC reserves the right to modify these Terms of Service based on business developments, operational requirements, or changes in laws and regulations.
Updated terms will be posted on this website, with the corresponding update or effective date indicated.
Customers are encouraged to review this page periodically to stay informed of the latest Terms of Service.
Where required by applicable law, we will provide appropriate notice of significant changes or obtain necessary consent.
13. Severability
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, such provision shall be interpreted or adjusted to the extent permitted by law.
The invalidity of any such provision shall not affect the validity or enforceability of the remaining provisions of these Terms.
- Contact Information
If you have any questions regarding these Terms of Service, product purchases, payments, or website services, please contact us.